Retailer Wholesaler Group (RWG) Good Practice Guides
The RWG has representatives from Wholesalers, Retailers, MOSL and CC Water. The Group was set up to establish workable industry led solutions to issues within the open market, to promote standardisation of good practice and improve customer service.
To date the RWG have produced the following Good Practice Guides which can be found on the MOSL website here
- Planned Events
- Unplanned Events
- Leakage Allowances
- Data logging
- Disconnection for non-payment
- Return to Sewer Allowances
- Bi Lateral Forms
- Gap and Vacant site Incentive Scheme
- Complaints
- Emergency Contact Details
- Skip Codes
We have updated our policies to adhere to the Good Practice Guides as detailed below:
| Good Practice Guide | Compliance with Good Practice Guides |
|---|---|
| Planned events | Fully compliant |
| Unplanned events | Fully compliant |
| Leakage Allowances | Fully compliant for eligible customers and all non-eligible non-household customers |
| Data logging | Fully compliant for eligible customers and all non-eligible non-household customers |
| Disconnection for non-payment | Fully compliant |
| Return to sewer allowances | Waste isn’t in the market in our area but we are compliant for all non-eligible non-household customers |
| Bi Lateral forms | Fully compliant |
| Gap site incentive scheme | This scheme isn’t applicable for the eligible or non-eligible non-household customer sites in our area |
| Vacancy site incentive scheme | This scheme isn’t applicable for the eligible or non-eligible non-household customer sites in our area |
| Complaints | Fully Compliant |
| Emergency Contact Details | Fully Compliant |
| Skip Codes | Fully Compliant |