Allowances and reassessments
If you think you may qualify for a reassessment of charges, or you feel you are eligible for an allowance, this section will answer any questions you may have.
Our Leakage Policy adheres to the Retailer Wholesaler Group Good Practice Guide and is detailed further in our Leakage Non Household Customers – Information for Retailers document.
Requests for all H processes will need to be made via the bilateral hub.