Open Water Operational Code
This Open Water Operational Code aims to provide additional information to Retailers who have entered into a Wholesale Contract for Wholesale Services with Dŵr Cymru Welsh Water (DCWW).
This Code explains the specific operational context within which we operate. In particular, it sets out:
- The details of our services and how we will work with Retailers in providing services, including the responsibilities and service levels of both parties; and
- Clarification of which services have discrete charges as detailed in our Wholesale Tariff document
Open Water Operational Code 2021