Open Water Operational Code

This Open Water Operational Code aims to provide additional information to Retailers who have entered into a Wholesale Contract for Wholesale Services with Dŵr Cymru Welsh Water (DCWW).

This Code explains the specific operational context within which we operate. In particular, it sets out:

  • The details of our services and how we will work with Retailers in providing services, including the responsibilities and service levels of both parties; and
  • Clarification of which services have discrete charges as detailed in our Wholesale Tariff document
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Open Water Operational Code 2021

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