Retailer Wholesaler Group (RWG) Good Practice Guides


The RWG has representatives from Wholesalers, Retailers, MOSL and CC Water. The Group was set up to establish workable industry led solutions to issues within the open market, to promote standardisation of good practice and improve customer service.

To date the RWG have produced the following Good Practice Guides which can be found on the MOSL website here

  • Planned Events
  • Unplanned Events
  • Leakage Allowances
  • Data logging
  • Disconnection for non-payment
  • Return to Sewer Allowances
  • Bi Lateral Forms
  • Gap and Vacant site Incentive Scheme
  • Complaints
  • Emergency Contact Details
 

We have updated our policies to adhere to the Good Practice Guides as detailed below:

 
Good Practice Guide Compliance with Good Practice Guides
Planned events Fully compliant
Unplanned events Fully compliant
Leakage Allowances Fully compliant for eligible customers and all non-eligible non-household customers
Data logging Fully compliant for eligible customers and all non-eligible non-household customers
Disconnection for non-payment Fully compliant
Return to sewer allowances  Waste isn’t in the market in our area but we are compliant for all non-eligible non-household customers
Bi Lateral forms Fully compliant
Gap site incentive scheme This scheme isn’t applicable for the eligible or non-eligible non-household customer sites in our area
Vacancy site incentive scheme This scheme isn’t applicable for the eligible or non-eligible non-household customer sites in our area
Complaints Fully Compliant
Emergency Contact Details Fully Compliant